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Author
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Message
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christian bencivenni
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Tuesday 08 January 2008 4:52:07 am
Hi.
i have a very urgent problem.
I set up a development e-commerce site with credit card payment based on paypal.
All work correctly exept for the return from Paypal sandbox.
I receive this message:
"Waiting for a response from the payment server. This can take some
time."
And after 3 refreshes it then displays
"We did not get a confirmation from the payment server" I read other topics and documentation.
my eZPaypal_notify_url.log say:
08-01-2008 13-23 notify_url.php was propertly ended
my eZPaypalChecker.log say:
08-01-2008 13-23 createDataFromPOST
08-01-2008 13-23 payment_date = 04:21:44 Jan 08, 2008 PST
08-01-2008 13-23 txn_type = web_accept
08-01-2008 13-23 last_name = Bondi
08-01-2008 13-23 residence_country = US
08-01-2008 13-23 pending_reason = echeck
08-01-2008 13-23 item_name = Merlot
08-01-2008 13-23 payment_gross =
08-01-2008 13-23 mc_currency = EUR
08-01-2008 13-23 business = [email protected]
08-01-2008 13-23 payment_type = echeck
08-01-2008 13-23 verify_sign = A-UhjZTDwYWJ0.epgvA8EEphvtUvAFTKXisrfFGF4M61JjHuLsvhRHqv
08-01-2008 13-23 payer_status = verified
08-01-2008 13-23 test_ipn = 1
08-01-2008 13-23 tax = 0.00
08-01-2008 13-23 payer_email = [email protected]
08-01-2008 13-23 txn_id = 2TA77257LJ9501542
08-01-2008 13-23 quantity = 1
08-01-2008 13-23 receiver_email = [email protected]
08-01-2008 13-23 first_name = Alessandro
08-01-2008 13-23 payer_id = UYTRMTG3PWTM4
08-01-2008 13-23 receiver_id = 7LLVU6LUWF4T6
08-01-2008 13-23 item_number =
08-01-2008 13-23 payer_business_name = Alessandro Bondi's Test Store
08-01-2008 13-23 payment_status = Pending
08-01-2008 13-23 shipping = 0.00
08-01-2008 13-23 mc_gross = 36.00
08-01-2008 13-23 custom = 48
08-01-2008 13-23 charset = windows-1252
08-01-2008 13-23 notify_version = 2.4
08-01-2008 13-23 requestValidation. response from server is: VERIFIED
08-01-2008 13-23 check Field ----
08-01-2008 13-23 ERROR - receiving value doesn't match!!!
08-01-2008 13-23 Field :payment_status
08-01-2008 13-23 Value :Pending
08-01-2008 13-23 Expected value :Completed
08-01-2008 13-23 ----
08-01-2008 13-23 checkPaymentStatus faild the seller and buyer sandbox account are all verified.
please someone can help me?
It is very urgent.
Thank you in advance
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christian bencivenni
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Thursday 10 January 2008 12:54:04 am
Anyone knowns a solution to my prblem?
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André R.
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Thursday 10 January 2008 2:38:32 am
Apart from triple posting your question: no.
Form the other post it looked like it was a response problem from the servers ( different response then the paypal extension expects). I have never used the paypal extension for anything other then using it as a reference when creating another payment solution (payex).
But you should look into debugging the response you get / looking at the spec from your provider / contacting you provider to get them to debug on their side.
eZ Online Editor 5: http://projects.ez.no/ezoe || eZJSCore (Ajax): http://projects.ez.no/ezjscore || eZ Publish EE http://ez.no/eZPublish/eZ-Publish-Enterprise-Subscription
@: http://twitter.com/andrerom
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christian bencivenni
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Sunday 13 January 2008 11:23:51 pm
I'm sorry for the three thread but it was very urgent and right now you are the only one who tried an answer.
My problem is: all I can debug is atteched above. I don't know who I can call to resolve the problem.
I hoped that with a so-old extension like ezPaypal others know a way to resolve it but it seems is it not like I think.
Ii can e a Site-server problem? Or a Paypal-server one? Or an eZ misunderstood in script function?
I don't really know. This is my first (and probably last) try with ez and credit card payment. Now I'm readin the 60 pages Paypal documentation. I hope to find something in the reply variables.
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christian bencivenni
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Wednesday 16 January 2008 1:02:35 am
A new append.
I'm tring with different solution. 1) Try change the "VERIFIED" value in Line 66 of the file called "ezpaypalchecker.php" so:
if( $response && strcasecmp( $response, 'VERIFIED' ) == 0 ) { return true; }
become:
if( $response && strcasecmp( $response, 'Completed' ) == 0 ) { return true; }
but it doesn't work yet. 2)I also try with:
if( $response && strcmp( $response, 'VERIFIED' ) == 0 ) { return true; }
hoping that a less hard detect can work but, again, without success. I will try again.
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André R.
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Wednesday 16 January 2008 1:11:04 am
-- EDIT: removed since it was invalid -- From you debug output, you can see that the response is verified, but not completed:
08-01-2008 13-23 requestValidation. response from server is: VERIFIED
08-01-2008 13-23 check Field ----
08-01-2008 13-23 ERROR - receiving value doesn't match!!!
08-01-2008 13-23 Field :payment_status
08-01-2008 13-23 Value :Pending
08-01-2008 13-23 Expected value :Completed
08-01-2008 13-23 ----
08-01-2008 13-23 checkPaymentStatus faild
So it's the 'checkPaymentStatus()', and 'checkDataField()' part you need to look into.
'checkDataField()' is in the base class 'eZPaymentCallbackChecker':
kernel/shop/classes/ezpaymentcallbackchecker.php
eZ Online Editor 5: http://projects.ez.no/ezoe || eZJSCore (Ajax): http://projects.ez.no/ezjscore || eZ Publish EE http://ez.no/eZPublish/eZ-Publish-Enterprise-Subscription
@: http://twitter.com/andrerom
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Elena Ivanova
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Friday 18 January 2008 4:57:26 am
Hi Christian, I have the same problem as you with the same error line in the log: ERROR - receiving value doesn't match!!! Did you get the way to solve it? Or someone else?
Thanks,
Elena
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christian bencivenni
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Sunday 20 January 2008 10:19:50 pm
Hi Elena.
Not working 'till now.
I'm doing some tires and I found that after the first try, ez goes into a "Pending state" and every thing I'll do after this all remain unchanged.
The example in the first post which Andrè talked about is after many tries.
Now I will try again but firt I must clean the basket after the checkout button is push or I cannot exit from the "Pending state".
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Elena Ivanova
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Monday 21 January 2008 6:31:57 am
Hi Christian, Thanks for your answer. Looking at my eZPaypalChecker.log:
21-01-2008 14-21 check Field ----
21-01-2008 14-21 ERROR - receiving value doesn't match!!!
21-01-2008 14-21 Field :<b>payment_status</b>
21-01-2008 14-21 Value :<b>Pending</b>
21-01-2008 14-21 Expected value :<b>Completed</b> made me try hacking ezpaypalchecker.php. It is located in 'extension\ezpaypal\classes'. Line 80:
if( $this->checkDataField( 'payment_status', 'Completed' ) )
I changed to
if( $this->checkDataField( 'payment_status', 'Pending' ) )
After this change I was successfuly redirected to order view page. Looking at my test customer paypal email, there is a message for payment confirmation. There is not message for such payment in the seller test email box, though. I am not sure if this is the right way for our problem, but it seems to work. What do you think?
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christian bencivenni
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Monday 21 January 2008 10:13:27 pm
I think that by this way you force ez to accept the payment as completed, but it isn't completed yet.
A question: after your change you can see the order in the your shop section of back end?
What is its status?
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Elena Ivanova
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Tuesday 22 January 2008 7:21:11 am
I have to admit you're right. The status in admin is pending ... so the problem is still open :-(.
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Elena Ivanova
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Tuesday 22 January 2008 9:46:20 am
Hi, I returned ezpaypalchecker.php as it was, i.e. on line 80
if( $this->checkDataField( 'payment_status', 'Completed' ) )
After that, following the instructions for testing at: http://ezpedia.org/wiki/en/ez/ez_paypal, I enabled IPN in my business testing account at Sandbox and in cms I finished the payment successfuly (no server respond problem). So, I think, enabling this Instant Payment Notification is one of the crucial prerequisites.
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christian bencivenni
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Wednesday 23 January 2008 8:18:08 am
can you post your steps in ipn configuration?
I configured it too but the order never appear in my back end.
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Elena Ivanova
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Wednesday 23 January 2008 8:58:18 am
Hi, To configure IPN you should enter the sandbox business account. After that follow the menu Profile. Then under Selling preferences column (the third column) there is a link for Instant Payment Notification. When edit, the notify_url should be defined. In my case it is: http://myserver.com/extension/ezpaypal/modules/paypal/notify_url.php Hope it helps.
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christian bencivenni
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Friday 25 January 2008 11:59:18 am
And how you resolve this point:
PageStyle - The style to be used on the PayPal pages. Make sure this is either commented out or has a value. If left blank it will generate errors on the PayPal pages.
of the wiki? How you changed the paypal.ini and where you changed it?
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christian bencivenni
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Friday 25 January 2008 12:12:04 pm
I tried again this evening.
The payment is done correctly from the Paypal side.
I receive confirm of the payment and compare the "<i>wait 5 seconds to return to the e.commerce site</i>" page so I think there are not problem in Paypal.
Then again the:
"Waiting for a response from the payment server. This can take some
time."
And after 3 refreshes it then displays
"We did not get a confirmation from the payment server" I searched the logs and I find: error.log:
...
[ Jan 25 2008 20:48:54 ] [81.208.83.217] eZINI:
Undefined variable: 'PageStyle' in group 'PaypalSettings' in paypal.ini
[ Jan 25 2008 20:50:09 ] [66.135.197.164] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:50:09 ] [66.135.197.164] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:50:09 ] [66.135.197.164] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:50:16 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:50:16 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:50:16 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:50:44 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:50:44 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:50:44 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:51:12 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:51:12 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:51:12 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:51:37 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:51:37 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:51:37 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:51:41 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:51:41 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:51:41 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
I don't know what it means but I have tens of these rows in the log. probably it depends on the number of tries eZ do. eZPaypal_notify_url.log:
25-01-2008 20-50 notify_url.php was propertly ended
eZPaypalChecker.log:
25-01-2008 20-50 createDataFromPOST
25-01-2008 20-50 payment_date = 11:49:47 Jan 25, 2008 PST
25-01-2008 20-50 txn_type = web_accept
25-01-2008 20-50 last_name = Bondi
25-01-2008 20-50 residence_country = US
25-01-2008 20-50 pending_reason = echeck
25-01-2008 20-50 item_name = Merlot
25-01-2008 20-50 payment_gross =
25-01-2008 20-50 mc_currency = EUR
25-01-2008 20-50 business = [email protected]
25-01-2008 20-50 payment_type = echeck
25-01-2008 20-50 verify_sign = ACExJ-NWQIIkxlrs5YruzYs16juDAteBsxAI85AE1tcX9HRSqIHMX2Zo
25-01-2008 20-50 payer_status = verified
25-01-2008 20-50 test_ipn = 1
25-01-2008 20-50 tax = 0.00
25-01-2008 20-50 payer_email = [email protected]
25-01-2008 20-50 txn_id = 02A784567A983225C
25-01-2008 20-50 quantity = 1
25-01-2008 20-50 receiver_email = [email protected]
25-01-2008 20-50 first_name = Alessandro
25-01-2008 20-50 payer_id = UYTRMTG3PWTM4
25-01-2008 20-50 receiver_id = 7LLVU6LUWF4T6
25-01-2008 20-50 item_number =
25-01-2008 20-50 payer_business_name = Alessandro Bondi's Test Store
25-01-2008 20-50 payment_status = Pending
25-01-2008 20-50 shipping = 0.00
25-01-2008 20-50 mc_gross = 42.00
25-01-2008 20-50 custom = 60
25-01-2008 20-50 charset = windows-1252
25-01-2008 20-50 notify_version = 2.4
25-01-2008 20-50 requestValidation. response from server is: VERIFIED
25-01-2008 20-50 check Field ----
25-01-2008 20-50 ERROR - receiving value doesn't match!!!
25-01-2008 20-50 Field :payment_status
25-01-2008 20-50 Value :Pending
25-01-2008 20-50 Expected value :Completed
25-01-2008 20-50 ----
25-01-2008 20-50 checkPaymentStatus faild
eZPaypalType.log:
25-01-2008 20-30 eZPaypalGateway::eZPaypalGateway()
25-01-2008 20-30 execute
25-01-2008 20-30 case EZ_REDIRECT_GATEWAY_OBJECT_NOT_CREATED
25-01-2008 20-30 createPaymentObject
25-01-2008 20-30 createRedirectionUrl
25-01-2008 20-30 createShortDescription
25-01-2008 20-30 descText=Merlot
25-01-2008 20-30 business = seller_1199786956_biz%40gonet.it
25-01-2008 20-30 item_name = Merlot
25-01-2008 20-30 custom = 58
25-01-2008 20-30 no_shipping = 1
25-01-2008 20-30 localHost = http://www.cantinalarotta.it
25-01-2008 20-30 amount = 42
25-01-2008 20-30 currency_code = EUR
25-01-2008 20-30 notify_url = http://www.cantinalarotta.it/index.php?/plain_site/paypal/notify_url/
25-01-2008 20-30 return = http://www.cantinalarotta.it/index.php?/plain_site/shop/checkout/
25-01-2008 20-30 cancel_return = http://www.cantinalarotta.it/index.php?/plain_site/shop/basket/
25-01-2008 20-30 return EZ_WORKFLOW_TYPE_STATUS_REDIRECT_REPEAT
25-01-2008 20-44 eZPaypalGateway::eZPaypalGateway()
25-01-2008 20-44 execute
25-01-2008 20-44 case EZ_REDIRECT_GATEWAY_OBJECT_NOT_CREATED
25-01-2008 20-44 createPaymentObject
25-01-2008 20-44 createRedirectionUrl
25-01-2008 20-44 createShortDescription
25-01-2008 20-44 descText=Merlot
25-01-2008 20-44 business = seller_1199786956_biz%40gonet.it
25-01-2008 20-44 item_name = Merlot
25-01-2008 20-44 custom = 59
25-01-2008 20-44 no_shipping = 1
25-01-2008 20-44 localHost = http://www.cantinalarotta.it
25-01-2008 20-44 amount = 42
25-01-2008 20-44 currency_code = EUR
25-01-2008 20-44 notify_url = http://www.cantinalarotta.it/index.php?/plain_site/paypal/notify_url/
25-01-2008 20-44 return = http://www.cantinalarotta.it/index.php?/plain_site/shop/checkout/
25-01-2008 20-44 cancel_return = http://www.cantinalarotta.it/index.php?/plain_site/shop/basket/
25-01-2008 20-44 return EZ_WORKFLOW_TYPE_STATUS_REDIRECT_REPEAT
25-01-2008 20-48 eZPaypalGateway::eZPaypalGateway()
25-01-2008 20-48 execute
25-01-2008 20-48 case EZ_REDIRECT_GATEWAY_OBJECT_NOT_CREATED
25-01-2008 20-48 createPaymentObject
25-01-2008 20-48 createRedirectionUrl
25-01-2008 20-48 createShortDescription
25-01-2008 20-48 descText=Merlot
25-01-2008 20-48 business = seller_1199786956_biz%40gonet.it
25-01-2008 20-48 item_name = Merlot
25-01-2008 20-48 custom = 60
25-01-2008 20-48 no_shipping = 1
25-01-2008 20-48 localHost = http://www.cantinalarotta.it
25-01-2008 20-48 amount = 42
25-01-2008 20-48 currency_code = EUR
25-01-2008 20-48 notify_url = http://www.cantinalarotta.it/index.php?/plain_site/paypal/notify_url/
25-01-2008 20-48 return = http://www.cantinalarotta.it/index.php?/plain_site/shop/checkout/
25-01-2008 20-48 cancel_return = http://www.cantinalarotta.it/index.php?/plain_site/shop/basket/
25-01-2008 20-48 return EZ_WORKFLOW_TYPE_STATUS_REDIRECT_REPEAT
eZPaymentGatewayType.log:
25-01-2008 20-30 execute
25-01-2008 20-30 execute: EZ_PAYMENT_GATEWAY_GATEWAY_NOT_SELECTED
25-01-2008 20-30 selectGateway: ezpaypal
25-01-2008 20-30 createGateway. gateway_difinition: array(2) {
["class_name"]=>
string(15) "ezpaypalgateway"
["description"]=>
string(6) "Paypal"
}
25-01-2008 20-44 execute
25-01-2008 20-44 execute: EZ_PAYMENT_GATEWAY_GATEWAY_NOT_SELECTED
25-01-2008 20-44 selectGateway: ezpaypal
25-01-2008 20-44 createGateway. gateway_difinition: array(2) {
["class_name"]=>
string(15) "ezpaypalgateway"
["description"]=>
string(6) "Paypal"
}
25-01-2008 20-48 execute
25-01-2008 20-48 execute: EZ_PAYMENT_GATEWAY_GATEWAY_NOT_SELECTED
25-01-2008 20-48 selectGateway: ezpaypal
25-01-2008 20-48 createGateway. gateway_difinition: array(2) {
["class_name"]=>
string(15) "ezpaypalgateway"
["description"]=>
string(6) "Paypal"
}
Please. PLEASE. I really need help. Now I starting to loose money for this.
Anyone can help?
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christian bencivenni
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Friday 25 January 2008 12:25:02 pm
Another thing.
it seems that no order are generated in the back end!
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christian bencivenni
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Friday 25 January 2008 12:28:26 pm
I also tried removing the workflow.
Then the order is generated but it remain in a Pending state.
Is it normal?
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Elena Ivanova
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Friday 25 January 2008 1:09:10 pm
Hi Christian, About page style - I temporarily commented this line in paypal.ini. But when you enter Sandbox there is a link for defining some style-related stuff (Profile --> Selling Preferences --> Custom Payment Pages). So, I suppose, the name of this style should appear in paypal.ini. Regarding your second message - is you sandbox business account verified? It is an important requirement.
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christian bencivenni
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Friday 25 January 2008 9:55:33 pm
Thanks Elena.
I have two question for you:
1. After you commented the line in paypal.ini the extension works correctly?
2. What version of eZ do you have installed? I'm starting think that it can be a version problem...
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