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Author
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Message
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Nicklas Lundgren
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Tuesday 07 June 2005 12:49:22 am
Hi, Does anyone know if there is a helpdesk-system out there for Exponential? I just got this question from a customer regarding this. Both GPL and commercial are of interest.
Regards,
/Nicklas
Nicklas Lundgren, Managing Director
Novitell AB, Sweden
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Ekkehard Dörre
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Tuesday 07 June 2005 1:16:15 am
Hi,
here is a near to you post:
http://ez.no/community/forum/developer/project_management_system_with_gantt_charts
A helpdesk is an important part of PMS i think,
Greetings, ekke
http://www.coolscreen.de - Over 40 years of certified eZ Publish know-how: http://www.cjw-network.com
CJW Newsletter: http://projects.ez.no/cjw_newsletter - http://cjw-network.com/en/ez-publ...w-newsletter-multi-channel-marketing
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Nicklas Lundgren
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Tuesday 07 June 2005 2:05:43 am
Thanks for the tips, Ekkehard! I will look into it. Php Project looks promising, I only wish there were such a solution for eZ. Maybe I will have to develop it myself.
Regards
/Nicklas
Nicklas Lundgren, Managing Director
Novitell AB, Sweden
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Ekkehard Dörre
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Tuesday 07 June 2005 2:49:53 am
Yes, but it's better to do this with Exponential, Xavier Dutoit ask in this tread
http://ez.no/community/forum/developer/project_management_system_with_gantt_charts
<i>What about building that together ? I'm ready to commit myself to take my share of the work.</i> But I'm focused in future dvelopment of the document management features but need the groupwarefeature too, so i can replace our internal phprojekt with eZ . Only the chat we never used. I'm happy about every software i can replace with eZ, because to be up to date with eZ is enough.
EZ is on a higher level than phprojekt an the other important groupware tools:
http://php-faq.de/q/q-scripte-groupware.html
All these aren't on enterprise level, so it is better to invest more time now than later when it is in use.
Greetings, ekke
http://www.coolscreen.de - Over 40 years of certified eZ Publish know-how: http://www.cjw-network.com
CJW Newsletter: http://projects.ez.no/cjw_newsletter - http://cjw-network.com/en/ez-publ...w-newsletter-multi-channel-marketing
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Nicklas Lundgren
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Tuesday 07 June 2005 3:14:16 am
I agree with you fully. Wish all the functionality of Php Project already were in eZ.
However, I guess most of it must be developed by us for this customer.
For your info, the eZUG Edu also has this in its agenda. But I suppose it will take time before it is up and running.
Regards!
/Nicklas
Nicklas Lundgren, Managing Director
Novitell AB, Sweden
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Ekkehard Dörre
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Tuesday 07 June 2005 4:55:48 am
I heard at the Saturday presentation something about starting soon? Perhaps you should contact them. I don't find the speaker on my list. Perhaps you should ask any of the eZ systies, so you can share your efforts. Greetings ekke
http://www.coolscreen.de - Over 40 years of certified eZ Publish know-how: http://www.cjw-network.com
CJW Newsletter: http://projects.ez.no/cjw_newsletter - http://cjw-network.com/en/ez-publ...w-newsletter-multi-channel-marketing
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Paul Borgermans
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Wednesday 08 June 2005 9:36:02 am
Hi A helpdesk system is easy to implement in Exponential. You will want to tailor things for your customer. One non-standard feature you may need is to push notification emails, like delegation of tasks if you need this. This can be accomplished with one of our contributions: the person list datatype. If you put up categories or other qualifications, I would suggest to use the (single) objectrelation datatype to create a customisable drop down menu. What features do you actuallly need for such a system? -paul
eZ Publish, eZ Find, Solr expert consulting and training
http://twitter.com/paulborgermans
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Martin Sanders
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Friday 02 June 2006 6:45:06 am
Hi Nicklas, I'm interested in your post as we are currently looking into using a Project Management facility for our clients, I've been looking at dotProject and E-Groupware but would ideally like to use Exponential as a framework due to the visible benefits of developing all application on one system. Did you build a project management facility with eZ, or do you know of any which are openly available for use. Best regards, Martin
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Tobias Struckmeier
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Saturday 03 June 2006 9:48:22 am
Hi Guys,
I guess some contributions combined intelligent would solve many tasks.
What would be the features you want to have in such a system?
Do you have a requirement list? Cheers
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